Sol de Janeiro Reviews

Placed an order on 6/11, received an email stating it shipped on the 13th. I sent several emails requesting the status of my order, i received no response until i opened a case with Paypal. There was confusion as to when the package shipped and they took no responsibility to see that I received products they have received payment for. Blamed the delay on the mail which they said they can't control. Today is 6/24 and I still have not received my order. Extremely poor customer service. BEWARE!!!

I absolutely love these products. I will say that shipping isn't the fastest, but I have actually gotten a few items faster than when it says it would arrive. I also have gotten a few things from Sephora, so you don't always have to wait for shipping. Everything smells amazing. They only small thing I would say is it is more on the expensive side. I do wish you got more lotion, for how much it costs. The bigger sprays have a good amount, and aren't too bad price wise. The smells last a long time and the products work as advertised. I just tried the new hair oil and it is awesome, leaves my hair soft and shiny.

I had the same experience it seems many others have had with this company. Never received my order from May 7th. Sent multiple emails and tried to message through fb messenger. No response. I turned them into the BBB and magically got an email back. Said they shipped out a replacement order which the tracking would never update for. At this point I just want my money back but that doesn't seem like it will happen either. I have purchased so many of their products through Sephora with no issues, but that will never happen again! There is no number to call for customer service. They won't respond to my emails anymore. The number listed on their Instagram account is a hoax. I don't understand how people continue to purchase from them.

I placed an order with this company 'Sol de Janiero' 4/30/22. On 5/2/22 I received a "CELEBRATE Brazilian Beauty is headed your way' email. Got a shipping link for USPS which re-directed me to DHL. Clicked on the link with a tracking number that only gave me 5/5/22 date with an ! mark highlighted in red and the word "Exception' also highlighted in red. I gave them about three days, then I tried their chat icon on their site...no response. Since then I've emailed them x3....no response. I found a listed phone # for them on Dunn & Bradstreet 6467915095. Called...no response. I personally find their lack of response rude, inconsiderate and disrespectful. Today I just want my payment back and I do not want their product. I find this company to be useless and untrustworthy. I know we are living in a time of lawlessness and there seems to be no repercussions for unlawful business practises. However, I intend to take this complaint further since this company appears to me to be dishonest. I only gave this business 1 star because it appears to be the requirement to leave a review otherwise they get zero star. My order # is 1146894, a real purchaser and not a robot.

I recently ordered the infamous bum bum cream and the shower gel for the frist time ever and though it's a splurge as many states due to the price it seems ok. I then went ahead and ordered 2 of the bum bum scrub and received the jars nearly 1/2 empty. I have been trying to contact customer service from the day I received the product 5/6/22 and have yet to hear back from anyone 5/11/22. How can a company that seem to be very popular have no customer service presents. They give away product to get raving reviews and then ignore their paying one's. This is very unacceptable. I paid too much money to get 1/2 empty products and need a refund or a new jar sent out to me. You see nothing but great reviews on thir site. I tried going to post my review and as yet to find a way how to do so. REALLY SHAMEFUL

I have never had an issue with this company until recently. I had some Bum Bum cream arrive smelling like almonds - and nothing else (for those who don't know - that's not normal). I emailed customer service on April 22nd to return the product and have still not heard back from them. I emailed again on the 26th and 28th. They only give you so long to return a product so I hope I hear from them before that date is up! Kinda frustrating. I've never had a large company like this straight up ignore an email. Weird.

I love this cream madly, its smell is so moisturizing and pleasant, it has a heavy consistency, but it absorbs quickly and glides very easily, it is the one I like the most, I have tried the others and no, this is my favorite.

The below reviews are correct when they say that there is no one in the customer service department. I ordered the new Beja Flor cream for $50 and two weeks later it still has not left the factory. I sent 3 emails and wrote on their insta posts (since apparently their social media does reply to those who say nice things), but utter silence when addressing my order. Do yourself a favor and don't order from this site because it may just end up a being claim with your credit card company.

These creams smell lovely and feel nice but definitely do not do what they claim to!! Used for a few months and no better than a cheap body butter! They are seriously overpriced for a nice body cream. Honestly, Save your money and purchase a cheaper product!

I recently purchased Brazilian 4 Play moisturizer shower cream-gel this is the best shower gel ever from now on this is the only shower gel I'm using no idea how I could indeed this product sooner my skin will be in much better shape specially in the somer when the weather in the desert is 110 and 110 and I have to keep my skin very moisturized texture so silky and smell amazing I love this product I'm glad I got the biggest bottle 33.8 oz I definitely will let my friends and family members know about this product